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Have no fear, ShareASale is here! If you are new to Affiliate Marketing or new to ShareASale, we offer a variety of tools and resources so you don’t have to delve into this channel blindly. So without further ado, let’s jump right into some real examples of ways ShareASale is here to help support you every step of the way! |
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Customer Support! – What better way to get your questions answered and your concerns addressed than by getting in touch with someone from our team? Our support department is available Monday through Friday from 9am until 6pm Central to offer any technical assistance in regards to your account during and after setup (i.e. datafeeds, tracking pixels, APIs, etc). If you have a live account, you can reach the support team via ticket. They can also be reached by email or by phone at (312) 321-0487, whichever comes first on your communication preference list. |
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Client Services – For inquiries related to program optimization, this is your go-to team. They are available to offer guidance in building and establishing your Affiliate program within the Network. For instance, they can review your Merchant account and provide a complimentary program diagnostics to find areas that can be further leveraged to drive growth. Client services also puts out a Welcome Kit for new Merchants which provides a four week checklist to help kick off your new program and build a solid foundation for growth. |
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Help Center – For those who prefer to overcome obstacles on their own, we do have a Knowledgebase inside the interface that serves as an excellent resource for commonly asked questions. |
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ShareASale Blog – Be in the know with tips and updates from ShareASale! Each month there is a new theme that will provide some inspiration and answer any burning questions you may have about how to navigate your ShareASale account. If you’re looking for a good read you may want to check out #TheInterface for some recent interface updates, #RealLife for some of our most commonly asked questions, and the Best Practices series for regular posts on, well, best practices! |
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Webinars – This is probably one of my favorite things to recommend to new Merchants. As more of a visual learner myself, this is a great method to help familiarize yourself with the tools and features we have available. Additionally, it provides heaps of information on the fundamentals of program management as well as advanced topics for those who already have a knack for the basics. You can register and view our upcoming webinar schedule here. |
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