“What size banners should I use?”
“What is a datafeed?”
To kick off our month of real life examples we wanted to address THE #1 most commonly asked question across both account types. So what is it?!
The most commonly asked questions is:
“How do I reset my password?”
ShareASale Home Page
Everyone is familiar with the image above. It is the ShareASale home page!
Our login links for both Merchants and Affiliates are in the upper right hand corner. These pages are also where you can go to reset your password!
I am going to walk through the steps to properly reset your password using the Affiliate Password Reset tool. The Merchant Password Reset process is identical to the Affiliate process (just obviously from the Merchant Login page instead).
If you need to reset your password, visit the proper log in page for your account type and look for the reset link under the Login button. It says, “Lost your password? Click here” and looks like this:
Affiliate Login Page
Once you click on that reset link you will be brought to the page where you can request a reset key.
Here is what that will look like:
Password Reset Page
You will need to enter you username and your account email address here. The username and email address must match your account information for this to work properly.
Commonly, people will enter a gmail, yahoo, or hotmail email address forgetting that they signed up with an email address linked to their domain name. Be sure that the combination you are using here matches your account information.
Once you enter the information, you will hit the “Password Reset” button.
As soon as you do this, our system will send the email address you have entered a reset key.
You will also notice that the page changes immediately and is now asking you for a reset key and a new password. Do not close this window or you will have to start over(this is a common mistake).
Keep this widow open and check your email for the reset key we have sent you.
Here is what the page looks like:
Reset Key Screen
The reset key you receive to your email will be a bunch of jumbled up characters and will look something like this:
Copy and paste this key into the Reset Key box and enter in the new password you’d like to use.
Once this is complete, hit the Reset Key button and you’re done!
Password Reset Success!
I hope this has brought some clarity to our reset password process!
March is the month of Real Life Examples! Stay tuned for a new post every day on how Affiliates, Merchants, and Agencies are using ShareASale everyday!