As part of our commitment to continually improve your experience on our platform, we’re excited to release ShareASale’s new Help Center and ticketing support system – available tomorrow, May 17.
Please note: We are upgrading the Help Center and ticketing support system at 3pm CT on Tuesday, May 17. Access may be temporarily unavailable but will be complete by end of business day. If you currently have an open support request in the previous ShareASale ticketing system, this will automatically be transferred to the new ZenDesk system during this time and you will receive emailed instructions on how to access once complete.
What is the new Help Center and how do I access it?
Powered by Zendesk’s award-winning customer service software, ShareASale’s new Help Center is an all-in-one support hub designed to drive partner success. Visit the site for access to articles, videos and guides on topics including program training, growth opportunities, industry and sector insights and partner recruitment, as well as general guidance and optimizations. The Help Center is also where you can submit a ticket to request further support from our team of experts.
To access the new Help Center and submit a ticket:
- Within the ShareASale UI by selecting Help Center in the upper right-hand corner
- Visiting https://help.shareasale.com, and navigating to ‘Submit a request’ in the upper right-hand corner
- Sending an email to shareasale@shareasale.com
What are the benefits of the new Help Center?
ShareASale’s modern Help Center accelerates our customer-first approach, making resources more readily available to all partners. If you cannot find answers to your questions, simply raise a ticket via one of the above methods. You will be asked to select your account type and answer some initial questions to help us understand the scope of your request and provide feedback. The more information you can provide, the easier it is for us to assist.
Start using the Help Center Today for:
- 24/7 access to relevant partner resources
- Accelerated response times
- Defined ticket fields to increase response relevancy
- Real-time support feedback
- Direct access to team of experts
Alexandra Forsch, president of Awin US, says, “ShareASale’s new Help Center elevates our ability to bring long-term success to clients by providing direct access to expert guidance, tips on how to strengthen relationships with partners, and best practices for scaling programs. The platform also enables our partners to easily get answers to any question through either a dedicated article or by a member of the team. We are excited to offer yet another resource to help you find success in the affiliate channel.”
We hope you will find value in our new Help Center and ticketing support feature and look forward to your feedback. You can visit it here or directly within the UI starting tomorrow, May 17.
For any questions, please contact shareasale@shareasale.com
