• Home
  • About
  • Best Practices
  • Webinars
  • Resources

ShareASale Blog

  • Twitter
  • Facebook
  • Pinterest
  • Google+
  • LinkedIn
  • ShareASale
  • Industry Insights
  • News & Events
    • Product Updates
  • Merchant Insights
    • Merchant training
  • Affiliate Insights
    • Affiliate training

Non-Tracked Orders

February 23, 2017 by ShareASale Author

What is a non-tracked order?

Non-tracked orders can happen for a multitude of reasons. You will see that a majority of non-tracks come from loyalty Affiliates. This is because their customers track every time they purchase through them to make sure they get their cashback, miles or points. As a merchant, you know it’s important to make sure customers are satisfied with their purchases. If they shop through loyalty programs, you know they’re a savvy shopper who expects to be rewarded.

From time to time you will be contacted by any of our Affiliates or our customer service asking you to check an order that didn’t track. When this happens, we ask that you check your records to see if the sale was attributed to a different Affiliate or channel. If not, it is then up to you to decide to accept the missing order and apply a bonus for a make-good. We ask that you please respond to these requests in a timely manner as customers are the ones waiting on the sideline for a response.

Non Tracked Orders Report
via: account.shareasale.com

How do I process a non-tracked order?

The Non-Tracked Orders Report lists all of the inquiries that have been submitted to your program.

To start the response phase click on Take Action, that will pull up a new screen with the submitted order information (see below). The order information will include time, date and order number- you can use this to research against your databases. If you find this was a valid order click Yes and then Submit.

When you accept an order, you’ll also have to enter a bonus to pay the Affiliate for the order. Bonuses will be listed in your Transaction Detail report and marked as a manual transaction for your records. If you find the order isn’t valid, choose No and click Submit, and you need to do nothing further.  

ADDITIONAL RESOURCES

Save Time with Approval Rules
Save Time with Approval Rules
There may be certain criteria in an Affiliates application that would mean an immediate “yes” or immediate “no” for your decision-making process. With Application Approval Rules, you can save time on reviewing applications by having the system automatically apply or decline an incoming application.
 
Find New Affiliates with the Recruitment Tool
Find New Affiliates with the Recruitment Tool
You can now access a database of Affiliate contacts who are active on the ShareASale Network! We have hand-curated Affiliates based on categories or themes. From there you can sort and search for new prospective partners. Take me there! Here’s how it works: Here is an example of some of the categories you can search through …
 
Datafeed Optimization
Datafeed Optimization
So, you already have a Datafeed, huh? While your Datafeed may be up to date and set up properly, we urge you to examine the fields of information that you are sending. Many of our network tools pull information from the recommended (read: not required) fields so your Datafeed may not be as effective for Affiliates …

Filed Under: Merchants Tagged With: gen 7, non tracked orders, the interface

ShareASale Author

ShareASale Author

Interested in hearing more from ShareASale?

To receive our latest news and email communications, please opt-in to our newsletter below.
* = required field
Tell us about you:



Events Calendar

«January 2023»
SunMonTuesWedThuFriSat
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
    

Merchant Discovery

Tags

#BestOf #BuildingBlocks #HowTo #LessonsLearned #Q4Prep #TheInterface affiliate affiliate resources affiliate summit affiliate timesavers affiliate tips around the office bfcm2016 black friday blogger tips blogging Brian Littleton client services conferences conference tips content tips cyber monday Featured fun friday general news gift guide gift guides gift guides 2016 interface merchant features merchant focus merchant programs merchant resources merchants merchant timesavers merchant tips month of the interface must have merchants new and notable new merchants product datafeeds q4 reports technology tip of the day

USEFUL LINKS

  • Industry Insights
  • Affiliates Insights
  • Merchants Insights
  • News & Events

RESOURCES

  • About Us
  • Contact Us
  • Resources
  • Best Practices
  • Webinars

Contact Us

SHAREASALE@SHAREASALE.COM
(312) 321-0487

  • Twitter
  • Facebook
  • Pinterest
  • Google+
  • LinkedIn
  • ShareASale