We recently experienced a delay in our December Publisher Payments as a result of unforeseen circumstances. I would like to offer my sincerest apologies for any inconvenience caused and my assurances that we are striving to administer timely payouts at all times.
The delay was a culmination of various unanticipated factors, unfortunately exacerbated by limited resources due to the festive break. Now that all publisher payments have been resolved, we are examining and testing every component of our payment process to warrant its validity and accuracy.
Our care for our publishers and the relationships we have with them has always been of utmost importance to both ShareASale and Awin. For 20 years, we have prided ourselves in building a client-centric, ethical and transparent platform you can trust. During this recent incident, we failed to provide you with the high standards that we have promised and held ourselves to for years, and we want to recognize that the ShareASale team is fully committed to earning back your trust.
Should you have any additional questions or need any additional support surrounding the publisher payment delay, please feel free to email us at email@example.com.